These are the terms that apply when you use PracticeMate. We have written them in plain English so they are easy to understand. Some words still have specific legal meaning, and we have tried to flag those clearly.
By signing up for an account, or by using PracticeMate, you agree to these terms. If you do not agree, please do not use the service.
1. Who we are
PracticeMate is provided by PracticeMate Pty Ltd (ABN 34 697 882 278), a company registered in Queensland, Australia. In these terms, "we", "us" and "our" refer to PracticeMate Pty Ltd.
"You" and "your" refer to the person or organisation that has applied for a PracticeMate account, and anyone you authorise to use the service on your behalf.
2. What PracticeMate does
PracticeMate is a software-as-a-service tool that helps healthcare practices search for patients and automate relevant communications to them.
Important: PracticeMate is not a clinical system. We do not store clinical data such as medical notes, diagnoses, prescriptions, test results or images. We store only metadata for logging purposes. See our Privacy Policy for more detail at[https://practicemate.com.au/privacy](https://practicemate.com.au/privacy).
3. Your account
To use PracticeMate you need to create an account. You agree to:
- give us accurate, current information when you sign up;
- keep your login details confidential;
- let us know straight away if you think someone has accessed your account without permission; and
- take responsibility for everything that happens under your account.
You must be at least 18 years old and authorised to bind your practice or organisation to these terms.
4. Subscription and payment
PracticeMate is provided on a subscription basis. The current pricing, billing cycle and included features are set out on our website.
Unless we agree otherwise in writing:
- subscription fees are paid in advance;
- all amounts are in Australian dollars and exclude GST unless stated;
- we may change pricing on at least 30 days' notice, and the new price will apply from your next renewal;
- fees already paid are not refundable, except where required by law (including the Australian Consumer Law).
If a payment fails, we may suspend your access until the issue is fixed.
5. What you can and can't do with PracticeMate
You can use PracticeMate for the lawful operation of your healthcare practice. You agree not to:
- use it for anything illegal, harmful, fraudulent or misleading;
- try to break, reverse engineer, copy or resell the service;
- share your account with people outside your organisation;
- interfere with the service or anyone else's use of it; or
- use the service to send spam or malware.
If we reasonably believe you are breaching these rules, we may suspend or terminate your account immediately.
6. Your data and our role
You own the data representing both the inputs into and outputs from PracticeMate. We do not claim ownership of it.
You give us permission to host, process and back up operational data (such as patient ID), and to share it with our trusted service providers (for example, our cloud hosting provider), strictly to run the service for you.
Because PracticeMate only handles operational metadata, we are not your clinical record system.
How we handle personal information is described in our Privacy Policy, available at https://practicemate.com.au/privacy .
7. Our intellectual property
We own (or licence) everything that makes up the PracticeMate service - the software, designs, logos, documentation and content we create. We give you a non-exclusive, non-transferable, revocable right to use it while your subscription is active. Nothing in these terms transfers any of our intellectual property to you.
8. Availability and changes
We work hard to keep PracticeMate available, but we don't promise it will be available 100% of the time. From time to time we may need to take it offline for maintenance, updates or unexpected issues. We will try to give reasonable notice for planned maintenance.
We may also add, remove or change features. If a change has a material negative impact on you, we will let you know in advance where we reasonably can.
9. Confidentiality
Each of us may receive confidential information from the other (for example, business plans, pricing or technical details). Both sides agree to keep that information confidential and only use it to perform these terms, unless disclosure is required by law.
10. Warranties and our liability
We provide PracticeMate "as is". To the maximum extent permitted by law, we do not give any other warranties (express or implied) beyond what is set out in these terms.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law or any other law that cannot be excluded.
Where our liability can be limited, our total liability to you for all claims connected with the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
Neither of us is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, loss of goodwill, or loss of or damage to data; except where this cannot be excluded by law.
11. Suspension and termination
You can cancel your subscription at any time from within the product or by contacting us. Cancellation takes effect at the end of your current billing period.
We can suspend or terminate your account if:
- you breach these terms and don't fix it within a reasonable time after we ask;
- you don't pay fees when they're due;
- we're required to do so by law; or
- we reasonably believe your use is putting the service or other users at risk.
When your account ends, your right to use PracticeMate stops.
12. Changes to these terms
We may update these terms from time to time. If we make material changes, we will let you know by email or through the product at least 30 days before they take effect. If you keep using PracticeMate after that, the new terms apply to you.
13. Governing law and disputes
These terms are governed by the laws of Queensland, Australia. Both of us submit to the non-exclusive jurisdiction of the courts of Queensland.
If something goes wrong, please contact us first - most issues can be sorted out quickly without involving lawyers.
14. General
- If part of these terms is found to be unenforceable, the rest still applies.
- Our failure to enforce a right is not a waiver of that right.
- You can't assign these terms without our written consent. We can assign them as part of a sale or restructure of our business.
- These terms (together with our Privacy Policy and any order form) are the entire agreement between us about PracticeMate.
15. Contact us
If you have a question about these terms, get in touch:
PracticeMate Pty Ltd
Email: info@practicemate.com.au
Postal: C/O Building 3 Unit 6, 205 Leitchs Road Brendale QLD 4500 Australia